4 Simple yet effective phrases
As the boss, you have to be the know it all, and always be in the right, right? Wrong.
We are all guilty of making mistakes, saying the wrong things or misjudging a situation from time to time. But not everyone will admit their mistakes, especially in a competitive business environment.
If you make a mistake, it’s easy to put your guard as your fight or flight instinct takes hold.
But one of the most effective ways of diffusing a situation is to stop, say sorry, and explain what you did and more importantly, how you will fix it.
The next time your defences are up, take a moment to breath and use one of these simple yet effective phrases: honesty and humility will help you through life.
1. I’m sorry
A short and sweet apology will do more good than a raging argument will. Saying sorry instantly reduces stress levels and the levels of resistance you may be receiving from other people. The conversation should then turn into something more open and the problem is less likely to resurface again.
2. I was wrong
By admitting your mistake, you are removing any feelings of guilt. There’ll be no need to defend yourself or create excuses. Admit your mistake and then correct it.
3. I need help
Accept that you don’t know it all – because you don’t. A great business leader will surround themselves with people who do have answers, who bring ideas to the table, and offer a different perspective. A great business leader knows his limits.
4. I don’t know
If we knew everything in life it would be boring, and we’d have nothing else to learn about, and no way to grow. If you don’t know the answer, don’t be embarrassed or ashamed to admit it, simply look at the situation as an opportunity to learn something new.